Customer Service & FAQ

Experience seamless service and support with Baltimore Water Taxi. Our Customer Service Support Center is dedicated to helping you make the most of your experience—whether you’re planning a scenic harbor cruise, booking a private charter, or commuting with Harbor Connector.

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General Questions

What is Harbor Boating, Inc.?
Harbor Boating, Inc. is a Baltimore-based maritime transportation and entertainment company that has operated on Baltimore Harbor since 1975. Today, Harbor Boating, Inc. provides several services, including Baltimore Water Taxi, Baltimore Water Trolley, Baltimore Water Cruises, Baltimore Water Charters, and the City-supported Harbor Connector.
What services do you offer?
We offer several different ways to get on the water. Baltimore Water Taxi is our on-demand, app-based transportation service. Baltimore Water Trolley is our scheduled, hop-on/hop-off harbor service. Baltimore Water Cruises are public sightseeing and specialty cruises. Baltimore Water Charters are private events and group experiences. We also operate the Harbor Connector, Baltimore City’s free maritime public transit service, under contract with the City.
Are Baltimore Water Taxi, Trolley, Cruises, and Charters the same thing?
They are all services operated by Harbor Boating, Inc., but each one works differently. Baltimore Water Taxi is on-demand and app-based. Baltimore Water Trolley runs on a published schedule. Baltimore Water Cruises are ticketed public cruises. Baltimore Water Charters are private, customized events. The Harbor Connector is a free public transit service supported by Baltimore City.
How do I contact customer service?
You can contact us through the contact form on our website, by phone, or by email. We can help with booking questions, ticketing, route information, lost items, private charters, accessibility questions, and general customer support.

Baltimore Water Taxi

What is Baltimore Water Taxi?
Baltimore Water Taxi is our on-demand, app-based transportation service across the harbor. It is designed for direct point-to-point rides between waterfront locations, giving you another way to move around Baltimore without traffic, red lights, or parking problems.
How does Baltimore Water Taxi work?
Download the TransiGo app, request a ride, choose your pickup and drop-off locations, verify the price, and board when your boat arrives. The app shows the most current availability and pricing before you book.
Do I need the app to use Baltimore Water Taxi?
Yes. Baltimore Water Taxi is an on-demand service, so rides are requested through the app. For scheduled service that does not require the app, please use Baltimore Water Trolley.
Is Baltimore Water Taxi the same as the old water taxi?
Not exactly. Baltimore Water Taxi is now the on-demand, app-based transportation service operated by Harbor Boating, Inc. The scheduled, hop-on/hop-off service is now Baltimore Water Trolley.
Can I request a direct ride from one stop to another?
Yes, when on-demand service is available. The app will show available pickup and drop-off options, pricing, and ride availability. Availability may vary by season, weather, special events, vessel availability, and operating conditions.
How much does Baltimore Water Taxi cost?
Pricing is shown in the app before you book. You will be able to see your fare before you commit to the ride, so there are no hidden fees or surprises.
When does Baltimore Water Taxi operate?
Baltimore Water Taxi operates during scheduled service hours, but availability may vary by season, weather, and demand. For the most current routes, availability, and pricing, please check the app.
Who should use Baltimore Water Taxi?
Baltimore Water Taxi is best for people who want direct transportation across the harbor. It is a good option for local residents, commuters, visitors, and small groups heading to restaurants, hotels, events, or waterfront neighborhoods.

Baltimore Water Trolley

What is Baltimore Water Trolley?
Baltimore Water Trolley is our scheduled harbor service. You buy a pass, board at a published stop, and ride the water on scheduled routes. It is a great option for sightseeing, restaurant-hopping, exploring waterfront neighborhoods, or spending a relaxed day on the harbor.
Is the Water Trolley hop-on/hop-off?
Yes. Your Water Trolley pass gives you all-day access to both routes, so you can hop on and off at any scheduled stop and explore the harbor at your own pace.
What routes does the Water Trolley use?
The Water Trolley currently includes an Inner Harbor Route and an Outer Harbor Route. The Inner Harbor Route connects Harborplace, Federal Hill, Locust Point, Fell’s Point, Harbor East, and Harborplace. The Outer Harbor Route connects Fell’s Point, Locust Point, Fort McHenry, Canton Park, Lighthouse, and Fell’s Point.
Can I ride both Water Trolley routes with one ticket?
Yes. Your pass is good on both routes for the day. You can start on one route, transfer at Fell’s Point, and continue riding.
How much does the Water Trolley cost?
Water Trolley tickets are priced by age and eligibility. Online ticket prices are currently $18 for adults ages 13 to 61, $16 for seniors ages 62 and older, $13 for active military, veterans, and first responders with ID, and $8 for children ages 3 to 12. Infants ages 2 and under ride free. Leashed and well-behaved dogs also ride free with a Good Doggie Trolley Ticket. Tickets purchased onboard are $1 more than online pricing, plus any applicable booking fees.
Do you offer season passes?
Yes. The Water Trolley season pass covers the passholder plus up to three guests and allows unlimited rides from the purchase date through the last day of the 2026 season. The website currently lists seasonal pricing that increases after March and April.
When does the Water Trolley run?
The Water Trolley season and schedule vary by route and time of year. The website currently lists April weekend service, Friday through Sunday service from May through Labor Day, and weekend service again from September 8 through October 31. Please check the posted schedule before you go.
Does the Water Trolley run in the rain?
Yes. The Water Trolley runs rain or shine, but service may be delayed, changed, or suspended when weather or harbor conditions make operations unsafe. Please dress for the weather and check for updates before heading to the dock.
Can I bring food and drinks on the Water Trolley?
Yes. Guests may bring food and drinks on the Water Trolley. There is no catering onboard, so please plan ahead and clean up after yourself.
Are dogs allowed on the Water Trolley?
Yes. Well-behaved dogs are welcome on the Water Trolley and ride free. Dogs count as passengers for vessel capacity purposes, so there may be times when a dog cannot board if the vessel is at capacity.
Does the Water Trolley stop at Fort McHenry all day?
No. Fort McHenry stops end earlier than the rest of the route. The website currently notes that Fort McHenry stops end at 5:00 p.m. on Saturdays and Sundays and that the trolley does not stop there after 5:00 p.m. Please review the current schedule before planning your return trip.

Baltimore Water Cruises

What are Baltimore Water Cruises?
Baltimore Water Cruises are public ticketed cruises around Baltimore Harbor. They are a relaxed way to enjoy the water, take in the skyline, and spend time with friends, family, coworkers, or guests without booking a private charter.
How long are Baltimore Water Cruises?
Regular public cruises are 90 minutes. Specialty cruises are typically 2 hours, unless a specific cruise description says otherwise.
What vessel will I be on?
Regular public cruises are typically operated on our Partytoon boats. Specialty cruises are typically operated on Lady Thames.
Can I bring my own food and beverages?
For regular public cruises, yes. Guests may bring their own food and beverages onboard. These cruises are designed to be casual and flexible, so you can bring snacks, drinks, or a light spread to enjoy during the ride.

Specialty cruises are different. These experiences usually include a curated food and beverage offering, so they are not bring-your-own food and beverage unless the event description specifically says otherwise.
Can I bring alcohol onboard?
For regular public cruises, guests may bring alcoholic beverages when allowed by the specific cruise details. Alcohol consumption is limited to guests who are 21 or older. Guests must drink responsibly and follow all crew instructions.

For specialty cruises, outside alcohol is not allowed unless the event description specifically says otherwise. Food and beverage service is curated for those experiences.

We reserve the right to refuse boarding or remove any guest whose behavior, intoxication, or failure to follow crew instructions creates a safety concern or affects the experience of other guests.
Are regular cruises narrated?
No. Public cruises are sightseeing cruises and generally do not stop at attractions along the way. They depart from the dock, cruise through the harbor, and return to the scheduled departure location.
Are dogs allowed on Baltimore Water Cruises?
Dogs are not allowed on public cruises unless they are ADA service animals. Dogs are allowed on Baltimore Water Trolley, Baltimore Water Taxi, and some private charters.

Baltimore Water Charters

What are Baltimore Water Charters?
Baltimore Water Charters are private events on the water. They can be used for corporate events, weddings, nonprofit events, celebrations, group outings, client events, transportation, and other private gatherings.
How do I request a private charter?
Visit the Charters page at BaltimoreWaterTaxi.com/charters and click the “Request a Call” button. Fill out the form with your event details, and our team will follow up to help shape the right experience.
What types of events can I host on a charter?
Private charters can work well for corporate events, weddings, fundraisers, nonprofit gatherings, birthdays, family celebrations, team outings, client entertainment, university events, and waterfront transportation between venues.
Can I bring my own food and drinks on a private charter?
It depends on the vessel, event type, and service plan. Some vessels allow guests to bring their own refreshments, while others may be better suited for catered service, bar service, or preferred vendor packages. Our team can help match the food and beverage plan to the event.
What vessels are available for private charters?
The charter fleet includes several vessel options. Lady Thames can host up to 149 guests. Partytoon I and II can each host up to 74 guests and are dog friendly. Anthem can host up to 49 guests and is also dog friendly. Vessel availability depends on the date, event type, guest count, route, and service needs.
Do you offer catering and bar service for private charters?
Yes. Our team can help coordinate catering, bar service, entertainment, and other vendor needs for private charters. The level of service depends on the vessel, event type, group size, and guest experience you want to create.
Can a private charter include multiple pickup or drop-off locations?
Yes, depending on the event plan, dock access, vessel availability, timing, and harbor conditions. Private charters can often support flexible boarding, routing, and transportation between waterfront locations.
Are dogs allowed on private charters?
Dogs are allowed on some private charter vessels, including Partytoon I and II and Anthem. Please include that information when requesting a charter so we can help confirm the best vessel and plan for your group.
How far in advance should I book a private charter?
The earlier the better, especially for weekends, holidays, summer dates, weddings, and large events. Availability depends on vessel schedules, crew availability, guest count, and the details of your event.
Can you help with event planning?
Yes. Private charters are supported by a professional team that understands timing, boarding, guest flow, harbor movement, and event logistics. Our goal is to help make the event smooth from planning through execution.

Harbor Connector

What is the Harbor Connector?
The Harbor Connector is Baltimore City’s free maritime public transit service. It is part of the City’s broader transportation network and operates as an extension of the Charm City Circulator. Harbor Boating, Inc. operates the service under contract with Baltimore City.
Is the Harbor Connector really free?
Yes. The Harbor Connector is fare-free. It is a City-supported public transit service, not a paid sightseeing cruise or private water taxi ride.
What Harbor Connector routes are currently listed?
Baltimore City currently lists HC1, HC2, and HC3. HC1 serves Maritime Park and Locust Point. HC2 serves Canton, Locust Point, and Maritime Park during morning and afternoon/evening service windows. HC3 serves Pier 5 and Federal Hill. Please check the City’s current Harbor Connector page for the latest route details and service changes.
When does the Harbor Connector operate?
Baltimore City currently lists weekday service for the Harbor Connector. HC1 is listed from 6:00 a.m. to 8:00 p.m. Monday through Friday. HC2 is listed from 7:15 a.m. to 11:25 a.m. and 3:50 p.m. to 8:00 p.m. Monday through Friday. HC3 is listed from 7:00 a.m. to 8:00 p.m. Monday through Friday. Please confirm the current schedule before traveling.
Does the Harbor Connector operate on holidays?
Baltimore City currently states that the Harbor Connector does not operate on New Year’s Day, Thanksgiving Day, Christmas Eve, or Christmas Day. Please check the City’s service information for the most current holiday schedule.
Are dogs allowed on the Harbor Connector?
No, except for ADA service animals. The Harbor Connector is public transit, and pets are not allowed unless they are service animals.
Can children ride the Harbor Connector alone?
Baltimore City currently notes that children 12 and under must be accompanied by an adult to ride the Charm City Circulator and Harbor Connector system.
Can the Harbor Connector be delayed or suspended because of weather?
Yes. Safety comes first. Baltimore City notes that Harbor Connector service may be suspended because of hazardous conditions, including high winds, lightning, low visibility, or other unsafe weather or harbor conditions.

Tickets, Booking, and Passes

Where do I buy tickets?
Tickets for paid services are available through the website. Water Trolley and Harbor Cruise tickets are sold online through the booking links. Private charters start with a request form. Baltimore Water Taxi rides are booked through the app.
Do I need to buy Water Trolley tickets in advance?
Advance purchase is recommended, especially during busy weekends, holidays, special events, and peak season. Same-day availability may be limited.
Do I need a printed ticket?
A mobile ticket is usually enough. Please have your ticket ready before boarding so the crew can check passengers in quickly and keep the schedule moving.
Are tickets refundable?
Ticket and refund policies may vary by service, event, and booking type. Please review the terms shown at checkout and contact customer service if you have a question about a specific booking.
Can I change my ticket to a different date or time?
Changes may be possible depending on availability and the type of ticket. Please contact customer service as soon as possible if you need help changing a booking.
What happens if I miss my boat?
For scheduled services, boats must stay on schedule and may not be able to wait for late passengers. If you miss your scheduled departure, contact customer service or speak with a crew member to see what options may be available.
Do you offer discounts?
The Water Trolley currently lists discounted day-ticket pricing for seniors, active military, veterans, and first responders. Discount availability may vary by service, event, and booking type.

Boarding, Stops, and Schedules

Where should I board?
Your boarding location depends on the service you booked. Water Trolley riders should use the scheduled stop shown on the route and timetable. Cruise guests should check their ticket for the departure location. Private charter guests should follow the event instructions. Water Taxi riders should use the app for pickup details.
How early should I arrive?
For scheduled services and cruises, plan to arrive early enough to find the dock, check in, and board without rushing. For private charters, follow the boarding time provided in your event details.
Do boats leave exactly on time?
We do our best to stay on schedule. Weather, harbor traffic, passenger volume, marine operations, bridge openings, special events, and safety considerations can affect timing.
Can boats wait for late passengers?
Usually no. Scheduled services need to keep moving for all passengers and stops. Please arrive early and be ready to board when the vessel arrives.
What if a boat is full?
Vessels are limited by United States Coast Guard capacity. If a boat is full, no additional passengers can board. Dogs and service animals count toward vessel capacity.
How do I find the current Water Trolley schedule?
The Water Trolley schedule is posted on the website, including stop-by-stop departure times for the Inner Harbor and Outer Harbor routes. Please check the schedule before heading to the dock.

Boarding, Stops, and Schedules

Do you operate in bad weather?
We operate when it is safe to do so. Service may continue in light rain, but we may delay, modify, or suspend operations because of lightning, high winds, poor visibility, unsafe sea conditions, or other safety concerns.
Who decides whether service is safe?
Our captains and operations team make safety decisions based on current and forecast conditions, vessel conditions, regulations, and harbor activity. Safety decisions are not negotiable.
Are your vessels inspected?
Yes. Our vessels are commercial passenger vessels operated by professional crews and maintained for regular passenger service. The current FAQ page also notes that Harbor Boating, Inc. vessels comply with maritime regulations and are staffed by trained professionals.
Are life jackets available?
Yes. Required safety equipment is carried onboard in accordance with applicable regulations. Passengers should follow all crew instructions during boarding, the ride, and disembarking.
Can passengers move around while underway?
It depends on the vessel, service, conditions, and crew instructions. Some vessels allow passengers to sit, stand, and move around safely, while others may require passengers to remain seated. Always follow crew instructions.
Can I bring alcohol onboard?
For some paid services, guests may be allowed to bring beverages, including alcoholic beverages, unless otherwise restricted by the specific service, event, or booking terms. Guests must drink responsibly, and the crew may refuse service or boarding when safety or behavior is a concern.
Can you refuse boarding?
Yes. We may refuse boarding or remove a passenger when necessary for safety, capacity, intoxication, disorderly conduct, failure to follow crew instructions, weather conditions, or other operational concerns.

Accessibility and Special Needs

Are your boats accessible?
Accessibility varies by vessel, dock, tide, weather, and boarding location. Please contact customer service before your trip if you or someone in your group has mobility needs so we can help determine the best option.
Can you accommodate wheelchairs?
Some docks and vessels may be easier to access than others. Please contact us before booking or traveling so we can review the details and help you plan.
Can crew members lift passengers or mobility devices?
For safety reasons, crew members may be limited in the physical assistance they can provide. Please contact us ahead of time with any accessibility questions so we can give you the most accurate guidance.
Are service animals allowed?
Yes. ADA service animals are allowed on services where required by law. Pets and emotional support animals are not the same as ADA service animals.

Dogs and Animals

Are dogs allowed?
Dogs are allowed on Baltimore Water Trolley, Baltimore Water Taxi, and some private charters. Dogs are not allowed on public cruises or the Harbor Connector unless they are ADA service animals.
Do dogs need a ticket?
Dogs ride free on the Water Trolley, but they still count toward vessel capacity. For Water Taxi and private charters, please include the dog when planning so we can help confirm the right vessel and setup.
What rules apply to dogs onboard?
Dogs must be well behaved, under control, and kept safely with their owner. Dogs may not block walkways, interfere with crew duties, disturb other passengers, or create an unsafe condition.
Can my dog be denied boarding?
Yes. A dog may be denied boarding if the vessel is at capacity, if the dog is not under control, if conditions are unsafe, or if the service does not allow pets.

Private Groups, Events, and Large Parties

I have a group. Should I book tickets or request a charter?
If your group wants to ride a scheduled route or public cruise with other guests, tickets may be the right fit. If you want the boat to yourselves, need a custom route, want food and beverage planning, or are organizing a private event, a charter is probably the better option.
Can large groups ride the Water Trolley?
Groups can ride the Water Trolley, but it is a scheduled public service and seating is not guaranteed. For larger groups, private transportation, a private charter, or advance planning may be a better option.
Can you provide transportation for weddings or corporate events?
Groups can ride the Water Trolley, but it is a scheduled public service and seating is not guaranteed. For larger groups, private transportYes. Baltimore Water Charters can support weddings, corporate events, nonprofit events, client entertainment, group movement, and transportation between waterfront venues.ation, a private charter, or advance planning may be a better option.
Can we decorate the boat for a private charter?
Decorations may be allowed with approval. Please discuss decorations with the charter team before your event so we can confirm what is safe and appropriate for the vessel.
Can we bring entertainment or a DJ?
Entertainment may be possible depending on the vessel, event type, power needs, setup, timing, and sound restrictions. Please discuss entertainment plans during the charter planning process.

Lost Items and Customer Support

I left something on the boat. What should I do?
Contact customer service as soon as possible with your name, contact information, date and time of travel, service used, and a description of the item. We will do our best to locate it, but we cannot guarantee recovery of lost items.
How do I report a problem with my trip?
Please contact customer service with the date, time, service, boarding location, and a clear description of what happened. Details help us review the issue and respond appropriately.
How do I give a compliment about a crew member?
We appreciate hearing when our crew does a great job. Please contact customer service with the crew member’s name if you have it, the service, date, and any details you would like to share.